About the wig

The wig that comes with this character is designed with a "turnover" construction allowing the hair to be swept back while minimizing the amount of wig cap showing.
The challenge with this design is the initial difficulty in putting it on. On the upside, it ensures the wig stays firmly in place, minimizing the chances of it being whisked up by the wind and landing in dog poo.

For those with arthritis or similar conditions, it's worth noting that you can leave a note with your order requesting that the wig be attached prior to shipping. We typically add double-sided tape beneath the wig for an added layer of security, but be aware this may leave residue between the head and the wig cap. Check out the video below to see how to attach the wig.

The wig, similar to any tight-fitting apparel, can leave indentations on the vinyl. While all our wigs can cause such marks, this wig tends to produce deeper and more noticeable indentations due to its construction that does not employ elastic - photos on this page are an example.

The styling oil used for the wig might sometimes permeate the wig cap, producing a residue on the head. This residue can appear dark, but it's typically the oil rather than an ink stain.

It might be possible to mitigate some of these indentations by employing a hair dryer and rubbing with some thinner (like the Mr Hobby type shown in the photo). However, outcomes are not guaranteed. If you're planning to keep the wig on perpetually, these concerns may be negligible. But if they pose a potential problem, reconsidering your purchase might be in order. It's worth noting that we don't allow options to select specific wigs, omit the wig from the order, or adjust the cost by excluding the wig's value.

The 'Perfectly Imperfect' document further details issues with our wigs that you should be informed about.

Before You Buy (Overview)

Smart Doll’s are crafted with care, intention, and a strong commitment to quality—but they are not designed to be everything for everyone. Since all sales are final, we ask that you take a moment to understand what makes our products unique before placing an order.

The photo grid below highlights common concerns we’ve seen from customers *after* receiving their Smart Doll—despite these traits being explained throughout our website. Our goal is to help you make an informed decision upfront rather than face disappointment later.

The first row covers wig-related traits, the second explains details of our slush-cast vinyl body and frame, and the third focuses on the intentional asymmetry in our face design. A brief overview follows the grid below:

Wig Characteristics

Smart Doll wigs are shaped by hand—not by mold—so variation is natural. You may notice differences in thickness, alignment, or shape from one wig to the next. Some may appear “balding” in spots or shed small amounts of hair when first opened and with continued use. Tight fits can leave marks on the head, and a bit of styling oil residue is also expected. (images 1 - 4)
Learn more about Smart Doll wigs

Slush-Cast Vinyl Body & Frame System

The Smart Doll body is made from sofubi (soft vinyl) using a hands-on process called slush casting. This naturally results in variations such as asymmetry, flow lines, air bubbles, and differences in surface texture. The head cap may not match the body color exactly or fit perfectly. These traits are inherent to working with soft vinyl and are part of the handcrafted nature of the product. (images 5 - 8)
Learn more about the casting process

Intentional Asymmetry in Face Design

Just like real human faces, Smart Doll faces are intentionally asymmetrical. From the 3D sculpt to the final brush stroke, no two are exactly alike. Hand-painted features such as eyeliner, lashes, and blush will differ slightly in size, shape, and placement. If you’re seeking factory-perfect, machine-printed symmetry, a different brand may be a better fit. (images 9 - 12)
Learn why Smart Doll Faces Are Asymmetrical