While the head and hands will be vinyl - you have a choice of two different types of body - one is referred to as Cortex and the other as Vinyl. Both body types are pre-built.Shipping
Many customers, accustomed to the convenience of next-day shipping from Amazon or 30-minute deliveries from Uber Eats, may find the shipping services at Smart Doll Land quite different, potentially leading to surprise or dismay. This section is designed to clarify our shipping and ordering processes, ensuring transparency and setting realistic expectations for those new to our way of operating.
Articles
Merging Orders
I wanted to provide some clarity on our policy regarding the consolidation of multiple orders. While we strive to accommodate where possible, there are several factors to consider that may prevent us from merging orders:
Customization Options
Over the past decade, we have officially stated that we do not accommodate eye or wig changes when purchasing a Smart Doll. Despite this, we have been facilitating these swaps upon request, based on availability, and asked customers to keep this arrangement confidential to maintain workflow efficiency and manage the...
Available To Ship
The ‘Available to ship’ quantity is now visible on all Smart Doll product pages. We’ve moved away from the term ‘ready to ship’ due to confusion it caused, as it implied our products were pre-packed and ready on shelves. The new ‘Available to ship’ term indicates that although we have...
Squished parts during transit
Due to the nature of sofubi material—especially soft-grade parts—they can sometimes get squished during transit. In most cases, simply releasing them from the box allows them to return to their original shape over time. If you’re in a colder environment, using a hairdryer can help activate the plastic’s memory and...
Box Sizes
Ever wonder why the box your order came in seems way too big for the item? I feel the same way when Amazon sends me tiny items in huge boxes! At Smart Doll Land, we only have space to store a few box sizes. If we’re shipping a small item—like...
December 2024 Bag Design
Starting now, all doll orders will be shipped in our new Be Seen bags, made from recycled polypropylene woven plastic. These bags feature a layer of oriented polypropylene on the surface, offering a smooth finish, water-repellant properties, and improved durability. This combination makes the bags sturdy, reusable, and less prone...
Holiday Mode
If you landed on this page via the header banner or your cart, it means the website is currently in “Holiday Mode.” While you can still browse the site and add items to your cart, checkout is temporarily disabled.