Shipping
Many customers, accustomed to the convenience of next-day shipping from Amazon or 30-minute deliveries from Uber Eats, may find the shipping services at Smart Doll Land quite different, potentially leading to surprise or dismay. This section is designed to clarify our shipping and ordering processes, ensuring transparency and setting realistic expectations for those new to our way of operating.
Articles
Merging Orders
I wanted to provide some clarity on our policy regarding the consolidation of multiple orders. While we strive to accommodate where possible, there are several factors to consider that may prevent us from merging orders:
Customization Options
Over the past decade, we have officially stated that we do not accommodate eye or wig changes when purchasing a Smart Doll. Despite this, we have been facilitating these swaps upon request, based on availability, and asked customers to keep this arrangement confidential to maintain workflow efficiency and manage the...