While the head and hands will be vinyl - you have a choice of two different types of body - one is referred to as Cortex and the other as Vinyl. Both body types are pre-built.Shipping
Many customers, accustomed to the convenience of next-day shipping from Amazon or 30-minute deliveries from Uber Eats, may find the shipping services at Smart Doll Land quite different, potentially leading to surprise or dismay. This section is designed to clarify our shipping and ordering processes, ensuring transparency and setting realistic expectations for those new to our way of operating.
Articles
Merging Orders
I wanted to provide some clarity on our policy regarding the consolidation of multiple orders. While we strive to accommodate where possible, there are several factors to consider that may... ( learn more learn more )
Customization Options
Over the past decade, we have officially stated that we do not accommodate eye or wig changes when purchasing a Smart Doll. Despite this, we have been facilitating these swaps... ( learn more learn more )
Available To Ship
The ‘Available to ship’ quantity is now visible on all Smart Doll product pages. We’ve moved away from the term ‘ready to ship’ due to confusion it caused, as it... ( learn more learn more )
Squished parts during transit
Due to the nature of sofubi material—especially soft-grade parts—they can sometimes get squished during transit. In most cases, simply releasing them from the box allows them to return to their... ( learn more learn more )
Box Sizes
Ever wonder why the box your order came in seems way too big for the item? I feel the same way when Amazon sends me tiny items in huge boxes!... ( learn more learn more )
December 2024 Bag Design
Starting now, all doll orders will be shipped in our new Be Seen bags, made from recycled polypropylene woven plastic. These bags feature a layer of oriented polypropylene on the... ( learn more learn more )
Holiday Mode
If you landed on this page via the header banner or your cart, it means the website is currently in “Holiday Mode.” While you can still browse the site and... ( learn more learn more )
Order Processing Times
Order Processing & Shipping Policy Our team operates on a structured schedule, taking designated days off each week, which means shipments do not go out every day. Additionally, DHL and... ( learn more learn more )
Smart Doll Carry Bags
We have transitioned to polypropylene bags for packing Smart Dolls and no longer produce the previous canvas bags. The reasons for this transition are outlined in the following post: ( learn more learn more )
Regarding Failed Delivery Attempts
We’ve recently seen an increase in delivery failures due to customers being unavailable at the time of delivery. When multiple attempts are unsuccessful, couriers return the package to us in... ( learn more learn more )
About Shipping Fees
This page provides the latest information on our shipping rates. We continuously adjust these rates in response to the increasing charges from DHL and FedEx. Despite these increases, we continue... ( learn more learn more )
Availability Notifications
Hey there! Danny here.If you want to know when a product drops on the Smart Doll online store, you need to follow the SmartdollLand Twitter account. If you want to be... ( learn more learn more )
Signature Waiver and Missing Packages
We often receive requests to remove the signature requirement upon delivery. While we understand that this can be more convenient for some customers, it also increases the risk of lost... ( learn more learn more )
Address and Phone Number Accuracy
In some recent cases, customers accidentally entered a phone number that belonged to someone else—either due to a typo or because it was an old number saved in auto-complete. When... ( learn more learn more )
U.S. Customers: CBP Form 5106 and Duties
The current U.S. administration has implemented tariffs that are now affecting shipments from Japan to the United States. ( learn more learn more )
Why Your Stuff May Not Arrive At The Same Time
Orders containing more than one doll cannot be merged, as shipping is charged per doll and they are dispatched separately. Additionally, due to recent production bottlenecks, even dolls ordered at... ( learn more learn more )