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From what folks have shared, most customers using DHL are currently seeing charges in the region of about $80 to $100 USD for typical orders such as a barebones kit... ( Learn More Learn More )
We are updating our FedEx shipping policy for international orders due to recurring post-shipment billing issues relating to import charges. When selecting FedEx at checkout, you will pay the shipping... ( Learn More Learn More )
FedEx implemented their annual shipping rate increase and updated surcharges effective January 5, 2026. As a result, our actual FedEx shipping costs have increased. ( Learn More Learn More )
Check this article if you are encountering issues completing the checkout process. ( Learn More Learn More )
We are now opening up shipping to Mexico by EMS – but there are some important caveats to be aware of. ( Learn More Learn More )
Beginning September 1, 2025, the United States will apply a new tariff on all goods imported from Japan. This includes Smart Doll products. ( Learn More Learn More )
Our new shipping rates and courier selection feature are now live. At checkout, Shopify will automatically select the most economical courier based on your location — but you’re free to... ( Learn More Learn More )
You’ll soon be able to choose your preferred shipping courier at checkout. Shipping rates will increase — typically by 500 JPY if you choose the most economical option for your... ( Learn More Learn More )
We want to be transparent about how Smart Doll products are declared for international shipping and why we’ve made a small but important change to the way they’re categorized. ( Learn More Learn More )
Orders containing more than one doll cannot be merged, as shipping is charged per doll and they are dispatched separately. Additionally, due to recent production bottlenecks, even dolls ordered at... ( Learn More Learn More )
In some recent cases, customers accidentally entered a phone number that belonged to someone else—either due to a typo or because it was an old number saved in auto-complete. When... ( Learn More Learn More )
We often receive requests to remove the signature requirement upon delivery. While we understand that this can be more convenient for some customers, it also increases the risk of lost... ( Learn More Learn More )
This page provides the latest information on our shipping rates. We continuously adjust these rates in response to the increasing charges from DHL and FedEx. Despite these increases, we continue... ( Learn More Learn More )
We’ve recently seen an increase in delivery failures due to customers being unavailable at the time of delivery. When multiple attempts are unsuccessful, couriers return the package to us in... ( Learn More Learn More )
We have transitioned to polypropylene bags for packing Smart Dolls and no longer produce the previous canvas bags. The reasons for this transition are outlined in the following post: ( Learn More Learn More )
Order Processing & Shipping Policy Our team operates on a structured schedule, taking designated days off each week, which means shipments do not go out every day. Additionally, DHL and... ( Learn More Learn More )
Occasionally, we put the site into Holiday Mode. Browsing stays open and carts still work as usual, while checkout is temporarily paused. ( Learn More Learn More )
Starting now, all doll orders will be shipped in our new Be Seen bags, made from recycled polypropylene woven plastic. These bags feature a layer of oriented polypropylene on the... ( Learn More Learn More )
Ever wonder why the box your order came in seems way too big for the item? I feel the same way when Amazon sends me tiny items in huge boxes!... ( Learn More Learn More )
The ‘Available to ship’ quantity is now visible on all Smart Doll product pages. We’ve moved away from the term ‘ready to ship’ due to confusion it caused, as it... ( Learn More Learn More )
Over the past decade, we have officially stated that we do not accommodate eye or wig changes when purchasing a Smart Doll. Despite this, we have been facilitating these swaps... ( Learn More Learn More )
Hey there! Danny here.If you want to know when a product drops on the Smart Doll online store, you need to follow the SmartdollLand Twitter account. If you want to be... ( Learn More Learn More )
I wanted to provide some clarity on our policy regarding the consolidation of multiple orders. While we strive to accommodate where possible, there are several factors to consider that may... ( Learn More Learn More )
Checkout Notes
Privacy Overlay Privacy Overlay
Choose how painted busts parts are displayed while browsing collection pages. If you’re in a board meeting, keep the overlay on. If you’re "working" from home, feel free to switch it off.
The overlay only applies to collection and category pages. Product detail pages always display images without it. You can change this setting at any time in the footer (scroll to the bottom of any page). Learn more.
Choose how painted busts parts are displayed while browsing collection pages. If you’re in a board meeting, keep the overlay on. If you’re "working" from home, feel free to switch it off.
The overlay only applies to collection and category pages. Product detail pages always display images without it. You can change this setting at any time in the footer (scroll to the bottom of any page). Learn more.
Important Important
Prefer mugshots over waist-up shots on category pages? Toggle thumbnail zoom anytime in the footer.
Prefer mugshots over waist-up shots on category pages? Toggle thumbnail zoom anytime in the footer.