Address and Phone Number Accuracy
Please double-check that the shipping address and phone number you provide at checkout are accurate and belong to you. Couriers like DHL and FedEx rely on this information for customs clearance, delivery confirmation, and—when needed—direct contact to schedule or resolve delivery attempts.
We’re grateful to support many customers based on or connected to military installations around the world. However, over time we’ve learned that shipping to APO/FPO/DPO addresses or military forwarding systems can result in delays, misdeliveries, or lost shipments—especially when using DHL or FedEx, who may not have access to complete the final delivery on base.
We appreciate it when customers contact us with address corrections after placing an order. However, please understand that orders requiring updates or special handling are processed with lower priority. To stay efficient and on schedule, our team prioritizes straightforward orders without additional instructions—this helps us ship as many packages as possible without delay.
Other Articles in "Shipping"

Merging Orders
I wanted to provide some clarity on our policy regarding the consolidation of multiple orders. While we strive to accommodate where possible, there are several factors to consider that may... ( learn more learn more )

Customization Options
Over the past decade, we have officially stated that we do not accommodate eye or wig changes when purchasing a Smart Doll. Despite this, we have been facilitating these swaps... ( learn more learn more )

Available To Ship
The ‘Available to ship’ quantity is now visible on all Smart Doll product pages. We’ve moved away from the term ‘ready to ship’ due to confusion it caused, as it... ( learn more learn more )