Help with Checkout & Ordering Issues
Checkout issues
About the “Some items are no longer available” message
- The item has genuinely sold out
- The item is still in stock, but your cart session is stale
About the questionnaire
Other Articles in “ Shipping Shipping ”
FedEx Shipping - Recipient Account Required for Import Charges
We are updating our FedEx shipping policy for international orders due to recurring post-shipment billing issues relating to import charges. When selecting FedEx at checkout, you will pay the shipping... ( learn more learn more )
FedEx Price Increases
FedEx implemented their annual shipping rate increase and updated surcharges effective January 5, 2026. As a result, our actual FedEx shipping costs have increased. ( learn more learn more )
Shipping to Mexico
We are now opening up shipping to Mexico by EMS – but there are some important caveats to be aware of. ( learn more learn more )
While the head and hands will be vinyl - you have a choice of two different types of body - one is referred to as Cortex and the other as Vinyl. Both body types are pre-built.