While the head and hands will be vinyl - you have a choice of two different types of body - one is referred to as Cortex and the other as Vinyl. Both body types are pre-built.Recent Articles
Articles
FedEx Price Increases
FedEx implemented their annual shipping rate increase and updated surcharges effective January 5, 2026. As a result, our actual FedEx shipping costs have increased. ( learn more learn more )
Help with Checkout & Ordering Issues
Check this article if you are encountering issues completing the checkout process. ( learn more learn more )
Update on pre-orders
Our approach to pre-orders is a little different from the industry norm. Rather than opening a window for months and shipping a year later, we keep pre-order windows short and... ( learn more learn more )
End of year shipping schedule
If you want your order to arrive in time for Christmas Day prezzie opening, please place it by December 17. While we never guarantee an exact delivery date due to... ( learn more learn more )
How our pre-orders work
After several moons of refining our internal workflow, we’re now in a position to explore a more mindful, small-scale return to pre-orders for select items. ( learn more learn more )
How to fix loose heads
If you regularly remove your Smart Doll’s head—whether to change clothes or to “neutralize” them at night (because a headless Smart Doll can’t run around the kitchen)—you may notice over... ( learn more learn more )
Know Your Options: Doll Brands Beyond Smart Doll
In the spirit of helping you make the most informed decision, we’d like to introduce a few of these excellent brands—both in Japan and overseas. We hope this gives you... ( learn more learn more )
DHL Demand Surcharge Begins Oct 1, 2025
DHL will be adding Demand Surcharges during their busiest season, citing the need to manage increased operational costs and shipment volumes. ( learn more learn more )
Shipping to Mexico
We are now opening up shipping to Mexico by EMS – but there are some important caveats to be aware of. ( learn more learn more )
スマートドールとは
スマートドールおよびMIRAI株式会社の案内 ( learn more learn more )
About Option Dye Apparel
Our Option Dye Apparel are pre-printed garments designed to be worn as-is—or dyed by you for a weathered, one-of-a-kind look. ( learn more learn more )
Barebones Kit
The Barebones Kit is a partially assembled Smart Doll kit designed for a more compact and cost-effective shipping option. We’ve removed items that many owners already have at home —... ( learn more learn more )
Smart Doll Skin Tone Availability & Production Priorities
This post outlines our priorities when deciding availability across the different skin tones we produce. With the introduction of the Pear body and the revival of the Guys body alongside... ( learn more learn more )
Understanding Price Fluctuations
Recently, you may have noticed more discounts across our products. For some folks, this is welcome news — but we also understand it can be frustrating for those who purchased... ( learn more learn more )
About Import Costs for U.S. Customers
Beginning September 1, 2025, the United States will apply a new tariff on all goods imported from Japan. This includes Smart Doll products. ( learn more learn more )
2025 Japan Obon Holiday Shipping Schedule
Heads up, folks! Next week is Obon in Japan — a time when many families return to their hometowns to honor their ancestors. It’s a tradition that involves visiting family... ( learn more learn more )
Evolve Frame Assembly
If you happen to stumble upon an unassembled Evolve Frame, you’ll need the following components to bring it to life—along with a healthy dose of DIY mana and brute strength: ( learn more learn more )
Before You Buy – Braided Wig Characteristics
While our Knowledge Base includes a general article about wig characteristics, we’ve created this separate guide specifically for Braided Wigs due to the additional complexity involved in their production. The... ( learn more learn more )
About the 2025 Milk Skin Tone
We’re planning a limited revival of the Milk skin tone—but before we do, it’s important to set clear expectations so you can make an informed decision and avoid disappointment. ( learn more learn more )
Choosing Your Shipping Courier
Our new shipping rates and courier selection feature are now live. At checkout, Shopify will automatically select the most economical courier based on your location — but you’re free to... ( learn more learn more )
Shipping Rate Adjustments 2025/04
You’ll soon be able to choose your preferred shipping courier at checkout. Shipping rates will increase — typically by 500 JPY if you choose the most economical option for your... ( learn more learn more )
Smart Doll Customs Classification
We want to be transparent about how Smart Doll products are declared for international shipping and why we’ve made a small but important change to the way they’re categorized. ( learn more learn more )
How to Properly Attach Feet and Hands
Some folks have reported that feet or hands come off easily—but in every case we’ve seen, it’s been due to the part not being properly aligned with the shaft before... ( learn more learn more )
Why Your Stuff May Not Arrive At The Same Time
Orders containing more than one doll cannot be merged, as shipping is charged per doll and they are dispatched separately. Additionally, due to recent production bottlenecks, even dolls ordered at... ( learn more learn more )
Designer Con (Birmingham) 2025
Smart Doll will be exhibiting at ( learn more learn more )
What Gets You Banned (and What Doesn’t)
So, do we ban people for posting negative opinions about their experience? No—because it wouldn’t solve anything. They’d still share their thoughts elsewhere. Worse, banning people can erode trust and... ( learn more learn more )
Address and Phone Number Accuracy
In some recent cases, customers accidentally entered a phone number that belonged to someone else—either due to a typo or because it was an old number saved in auto-complete. When... ( learn more learn more )
Signature Waiver and Missing Packages
We often receive requests to remove the signature requirement upon delivery. While we understand that this can be more convenient for some customers, it also increases the risk of lost... ( learn more learn more )
About The Janitor
My name is danny choo but folks call me the janitor as cleaning up after gooey stuff hits the fan is usually my job - welcome to the world of... ( learn more learn more )
Scam Website Alert
Anticipating chargebacks is part of their strategy. By the time you take action, they've already harvested your details, and there's potential malware exposure for your device. To ensure everyone's safety,... ( learn more learn more )
Internal Skeletal Frame - Evolve
The Evolve frame is the internal skeletal system used in all current Smart Dolls—engineered to provide strength, stability, and expressive articulation while enhancing the overall posing experience. Made from industrial-grade... ( learn more learn more )
Who Are We
This might sound counterintuitive in a world where “customer-centric” is treated as a golden standard. But if you search for examples of what that means, you’ll find diagrams filled with... ( learn more learn more )
Smart Doll Pear Body
Compared to the Classic Body—which features a leaner, stylized silhouette inspired by anime and manga—the Pear Body presents a more natural shape, with a lower center of gravity and increased... ( learn more learn more )
Evolve Changelog
If you're among those who have made that choice, you may be curious to know which version of the Evolve frame your Smart Doll will come with. However, it's important... ( learn more learn more )
First Time Buyers Guide
If you’re thinking about investing in a Smart Doll, this guide is for you. It covers what to expect, how to choose your first doll, what’s included, how orders are... ( learn more learn more )
Before You Buy Smart Doll Apparel
We understand that distressed and natural materials may not suit everyone’s preferences or care routines—and that’s perfectly okay. But for those who value individuality, character, and storytelling in the things... ( learn more learn more )
Before You Buy - Warranty & Returns
If you’re considering a Smart Doll, it’s important to understand that our warranty and return policies are quite different from platforms like Amazon, which often accept returns unconditionally—regardless of the... ( learn more learn more )
Before You Buy - Face Asymmetry
This asymmetry extends beyond the sculpt and into the painting and finishing processes—meaning no two Smart Dolls will ever look exactly alike. We understand that some may view these variations... ( learn more learn more )
Before You Buy – Body Imperfections
Unlike mass-produced components, slush casting is a multi-step, hands-on process. Vinyl is poured into electroplated molds, which are then placed into air chambers and centrifugal units to reduce bubbles. The... ( learn more learn more )
Before You Buy – Wig Characteristics
As part of our ongoing commitment to transparency, we want to be upfront about the fact that wigs are also the component we receive the most feedback on—often related to... ( learn more learn more )
What Is Smart Doll?
At their core, Smart Doll represents creativity, self-expression, and inclusivity. They challenge the long-standing lack of representation in the fashion doll market by embracing a diverse range of body shapes,... ( learn more learn more )
Fixing Arm Problems
While this can occasionally happen with the classic body type, the larger cavity in the upper arms of the Guys and Pear body increases the risk of twisting the shoulder... ( learn more learn more )
Smart Doll Tokyo Showroom
While the store remains closed for general browsing, we do our best to accommodate scheduled visits and in-store pickups when possible. We’re generally available between 2 PM and 4 PM,... ( learn more learn more )
Made for Smart Doll – Here’s Why
This page elucidates our policy regarding the sale of Smart Doll apparel and accessories. Our Smart Doll apparel is specifically tailored for the unique proportions and aesthetics of the Smart... ( learn more learn more )
Box Contents & Upon Arrival
This article will cover what's in the box and what you should do when your Smart Doll arrives. ( learn more learn more )
Smart Doll Video Guides
Welcome to Smart Doll Land! If you just got your Smart Doll, check out the "Upon Arrival" article with some tips to get you up and running. ( learn more learn more )
Help & Support
This page covers the essentials of getting in touch, what to expect when reaching out, and how we handle common situations like breakages and restock questions. ( learn more learn more )
Smart Doll Guy Expectations
We recognize that every consumer has unique needs, and our goal has never been to create a one-size-fits-all solution. As we prepare to release the Smart Doll guys, we want... ( learn more learn more )
The Reality of Electroplating
The photos here show electroplated forms—metal shells that become the foundation of our molds. While they may look like relics pulled from the abyss, they are shaped by metal ions,... ( learn more learn more )
About Shipping Fees
This page provides the latest information on our shipping rates. We continuously adjust these rates in response to the increasing charges from DHL and FedEx. Despite these increases, we continue... ( learn more learn more )
Regarding Failed Delivery Attempts
We’ve recently seen an increase in delivery failures due to customers being unavailable at the time of delivery. When multiple attempts are unsuccessful, couriers return the package to us in... ( learn more learn more )
Smart Doll Carry Bags
We have transitioned to polypropylene bags for packing Smart Dolls and no longer produce the previous canvas bags. The reasons for this transition are outlined in the following post: ( learn more learn more )
Order Processing Times
Order Processing & Shipping Policy Our team operates on a structured schedule, taking designated days off each week, which means shipments do not go out every day. Additionally, DHL and... ( learn more learn more )
Holiday Mode
Occasionally, we put the site into Holiday Mode. Browsing stays open and carts still work as usual, while checkout is temporarily paused. ( learn more learn more )
December 2024 Bag Design
Starting now, all doll orders will be shipped in our new Be Seen bags, made from recycled polypropylene woven plastic. These bags feature a layer of oriented polypropylene on the... ( learn more learn more )
About Stain Risk Ratings
Smart Dolls are meticulously crafted from Sofubi (short for “Soft Vinyl”), a material with a unique heritage in Japan, celebrated for its soft, pliable qualities derived from synthetic polymers. Renowned... ( learn more learn more )
Box Sizes
Ever wonder why the box your order came in seems way too big for the item? I feel the same way when Amazon sends me tiny items in huge boxes!... ( learn more learn more )
Squished parts during transit
Due to the nature of sofubi material—especially soft-grade parts—they can sometimes get squished during transit. In most cases, simply releasing them from the box allows them to return to their... ( learn more learn more )
Available To Ship
The ‘Available to ship’ quantity is now visible on all Smart Doll product pages. We’ve moved away from the term ‘ready to ship’ due to confusion it caused, as it... ( learn more learn more )
Melamin Sponge
We wanted to give you a heads up about a change in our policy. Moving forward, we will no longer automatically include a free melamine sponge with our cocoa Smart... ( learn more learn more )
Customization Options
Over the past decade, we have officially stated that we do not accommodate eye or wig changes when purchasing a Smart Doll. Despite this, we have been facilitating these swaps... ( learn more learn more )
Availability Notifications
Hey there! Danny here.If you want to know when a product drops on the Smart Doll online store, you need to follow the SmartdollLand Twitter account. If you want to be... ( learn more learn more )
Merging Orders
I wanted to provide some clarity on our policy regarding the consolidation of multiple orders. While we strive to accommodate where possible, there are several factors to consider that may... ( learn more learn more )