Care

The care wiki looks sad now - but will look better as we add more articles in the future ;-)
Articles

Box Contents & Upon Arrival
This article will cover what's in the box and what you should do when your Smart Doll arrives.

Smart Doll Video Guides
Welcome to Smart Doll Land! If you just got your Smart Doll, check out the "Upon Arrival" article with some tips to get you up and running.

Help & Support
This page covers the essentials of getting in touch, what to expect when reaching out, and how we handle common situations like breakages and restock questions.

Fixing Arm Problems
While this can occasionally happen with the classic body type, the larger cavity in the upper arms of the Guys and Pear body increases the risk of twisting the shoulder frame—often when users test flexibility by rotating the upper arm shell 180 degrees without the frame moving in sync.

About Stain Risk Ratings
Smart Dolls are meticulously crafted from Sofubi (Short for "Soft Vinyl"), a material with a unique heritage in Japan, celebrated for its soft, pliable vinyl qualities derived from synthetic polymers. Renowned for its durability and exceptional capacity to capture intricate details, Sofubi represents a harmonious blend of traditional Japanese craftsmanship...

Melamin Sponge
We wanted to give you a heads up about a change in our policy. Moving forward, we will no longer automatically include a free melamine sponge with our cocoa Smart Dolls. However, if you still want one, you can request it when placing your order, and we will gladly add...