While the head and hands will be vinyl - you have a choice of two different types of body - one is referred to as Cortex and the other as Vinyl. Both body types are pre-built.Help with Checkout & Ordering Issues
Checkout issues
The Smart Doll store is powered by Shopify and customized by our team to support the unique way we design, produce, and sell our products. From time to time, Shopify makes changes behind the scenes, which has historically caused unexpected checkout or session-related issues for some customers.
If you encounter a checkout issue, it’s often caused by saved browser data or a temporary session conflict triggered by platform changes. You can try clicking/tapping here to clear your cart, or starting a fresh session (Incognito in Chrome or Private Browsing in Safari) usually resolves the issue. If it doesn’t, please contact us with screenshots of the issue and we’ll help.
About the “Some items are no longer available” message
This message can appear for two different reasons:
- The item has genuinely sold out
- The item is still in stock, but your cart session is stale
Shopify does not allow stores to reserve items simply because they are in a cart. This is to prevent cart-hoarding behavior and ensure fair access for all customers. For this reason, items are only secured once checkout is completed.
About the questionnaire
If a customer is unable to proceed, it may indicate a mismatch between expectations and the product’s specifications.
The questionnaire is designed to help set clear expectations before checkout. It helps confirm that customers understand the product and reduces the chance of surprises when their order arrives. We are committed to transparency, even if that means some customers may decide not to proceed after learning more about the handmade nature of our products and the characteristics that can come with that process.
Answers to these questions can be found in the What is Smart Doll article.
Other Articles in “ Recent Articles Recent Articles ”
Smart Doll Wheelchair - Free STL Files
We started exploring a Smart Doll wheelchair after hearing from folks in the community who wanted better ways to represent their everyday reality. ( learn more learn more )
Smart Doll 中国购买指南
最近我们收到了来自中国朋友们的许多关注与订单，非常感谢大家的支持！ 目前我们的网站为英文版本。虽然浏览器自带翻译工具可以辅助阅读，但译文有时不够准确，因此我们整理了这份中文说明，方便大家更清晰地了解相关信息。 ( learn more learn more )
Why Fabrics Yellow Over Time (And How to Care for Them)
Just like how sofubi (soft vinyl) yellows over time, fabrics can also yellow as part of their natural aging process. This can happen for several reasons… ( learn more learn more )