While the head and hands will be vinyl - you have a choice of two different types of body - one is referred to as Cortex and the other as Vinyl. Both body types are pre-built.Regarding Failed Delivery Attempts
We’ve recently seen an increase in delivery failures due to customers being unavailable at the time of delivery. When multiple attempts are unsuccessful, couriers return the package to us in Japan and charge additional shipping fees. Since this is beyond our control, we must pass these costs on to the customer.
Many of these cases involve long-time customers with a history of successful deliveries, and we truly appreciate your support. We also understand that life gets busy, and sometimes it’s difficult to be available for a delivery. However, in most cases, couriers send an email notification and offer an opportunity to reschedule the delivery time or change the pickup location. We kindly ask that customers make use of these options to avoid missed deliveries.
Some customers have generously offered to cover return shipping when unavailable, and while we appreciate their cooperation, failed deliveries place a significant strain on resources. Each case requires verification of the shipping address, follow-up calls, and coordination with the courier, all of which add to the workload.
Going forward, if multiple delivery attempts fail, we may need to reconsider shipping to that customer, even if they are willing to pay for return shipping.
Additionally, please note that returned packages—even if they appear unopened—often cannot be immediately reshipped. Customs may have inspected the contents, resealed the box, or, in rare cases, items may have been tampered with or removed. This requires additional verification, adding time and cost to the process.
To ensure smooth and reliable shipping, please check for courier notifications and take advantage of rescheduling options whenever possible. Your cooperation helps us continue providing the best service possible.
Other Articles in “ Shipping Shipping ”
Merging Orders
I wanted to provide some clarity on our policy regarding the consolidation of multiple orders. While we strive to accommodate where possible, there are several factors to consider that may... ( learn more learn more )
Customization Options
Over the past decade, we have officially stated that we do not accommodate eye or wig changes when purchasing a Smart Doll. Despite this, we have been facilitating these swaps... ( learn more learn more )
Available To Ship
The ‘Available to ship’ quantity is now visible on all Smart Doll product pages. We’ve moved away from the term ‘ready to ship’ due to confusion it caused, as it... ( learn more learn more )