Categories Categories
- Knowledge Base Knowledge Base
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- FedEx Shipping - Recipient Account Required for Import Charges
- DHL Pricing Update - Why Shipping Has Not Reverted
- Privacy Overlay - How It Works
- FedEx Price Increases
- Help with Checkout & Ordering Issues
- Update on pre-orders
- End of year shipping schedule
- How our pre-orders work
- How to fix loose heads
- Know Your Options: Doll Brands Beyond Smart Doll
- DHL Demand Surcharge Begins Oct 1, 2025
- Shipping to Mexico
- スマートドールとは
- About Option Dye Apparel
- Barebones Kit
- Smart Doll Skin Tone Availability & Production Priorities
- Understanding Price Fluctuations
- About Import Costs for U.S. Customers
- 2025 Japan Obon Holiday Shipping Schedule
- Evolve Frame Assembly
- Before You Buy – Braided Wig Characteristics
- About the 2025 Milk Skin Tone
- Choosing Your Shipping Courier
- Shipping Rate Adjustments 2025/04
- Smart Doll Customs Classification
- How to Properly Attach Feet and Hands
- Why Your Stuff May Not Arrive At The Same Time
- Designer Con (Birmingham) 2025
- What Gets You Banned (and What Doesn’t)
- Address and Phone Number Accuracy
- Signature Waiver and Missing Packages
- About The Janitor
- Scam Website Alert
- Internal Skeletal Frame - Evolve
- Who Are We
- Smart Doll Pear Body
- Evolve Changelog
- First Time Buyers Guide
- Before You Buy Smart Doll Apparel
- Before You Buy - Warranty & Returns
- Before You Buy - Face Asymmetry
- Before You Buy – Body Imperfections
- Before You Buy – Wig Characteristics
- What Is Smart Doll?
- Fixing Arm Problems
- Smart Doll Tokyo Showroom
- Made for Smart Doll – Here’s Why
- Box Contents & Upon Arrival
- Smart Doll Video Guides
- Help & Support
-
- FedEx Shipping - Recipient Account Required for Import Charges
- FedEx Price Increases
- Help with Checkout & Ordering Issues
- Shipping to Mexico
- About Import Costs for U.S. Customers
- Choosing Your Shipping Courier
- Shipping Rate Adjustments 2025/04
- Smart Doll Customs Classification
- Why Your Stuff May Not Arrive At The Same Time
- Address and Phone Number Accuracy
- Signature Waiver and Missing Packages
- About Shipping Fees
- Regarding Failed Delivery Attempts
- Smart Doll Carry Bags
- Order Processing Times
- Holiday Mode
- December 2024 Bag Design
- Box Sizes
- Available To Ship
- Customization Options
- Availability Notifications
- Merging Orders
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- About Option Dye Apparel
- Barebones Kit
- Smart Doll Skin Tone Availability & Production Priorities
- Evolve Frame Assembly
- About the 2025 Milk Skin Tone
- Internal Skeletal Frame - Evolve
- Smart Doll Pear Body
- Made for Smart Doll – Here’s Why
- Evolve Changelog
- Smart Doll Guy Expectations
- The Reality of Electroplating
-
- FedEx Shipping - Recipient Account Required for Import Charges
- DHL Pricing Update - Why Shipping Has Not Reverted
- Privacy Overlay - How It Works
- End of year shipping schedule
- DHL Demand Surcharge Begins Oct 1, 2025
- Smart Doll Tokyo Showroom
- スマートドールとは
- 2025 Japan Obon Holiday Shipping Schedule
- Designer Con (Birmingham) 2025
- Scam Website Alert
Business Philosophy
This section of the Knowledge Base provides insights into how we run our business, covering the philosophy and decisions that shape Smart Doll.
Articles
Update on pre-orders
Our approach to pre-orders is a little different from the industry norm. Rather than opening a window for months and shipping a year later, we keep pre-order windows short and... ( learn more learn more )
By Danny on By Danny on
How our pre-orders work
After several moons of refining our internal workflow, we’re now in a position to explore a more mindful, small-scale return to pre-orders for select items. ( learn more learn more )
By Danny on By Danny on
Know Your Options: Doll Brands Beyond Smart Doll
In the spirit of helping you make the most informed decision, we’d like to introduce a few of these excellent brands—both in Japan and overseas. We hope this gives you... ( learn more learn more )
By Danny on By Danny on
Understanding Price Fluctuations
Recently, you may have noticed more discounts across our products. For some folks, this is welcome news — but we also understand it can be frustrating for those who purchased... ( learn more learn more )
By Danny on By Danny on
What Gets You Banned (and What Doesn’t)
So, do we ban people for posting negative opinions about their experience? No—because it wouldn’t solve anything. They’d still share their thoughts elsewhere. Worse, banning people can erode trust and... ( learn more learn more )
By Danny on By Danny on
About The Janitor
My name is danny choo but folks call me the janitor as cleaning up after gooey stuff hits the fan is usually my job - welcome to the world of... ( learn more learn more )
By Danny on By Danny on
Who Are We
This might sound counterintuitive in a world where “customer-centric” is treated as a golden standard. But if you search for examples of what that means, you’ll find diagrams filled with... ( learn more learn more )
By Danny on By Danny on
While the head and hands will be vinyl - you have a choice of two different types of body - one is referred to as Cortex and the other as Vinyl. Both body types are pre-built.