Categories Categories
- Knowledge Base Knowledge Base
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- Why Your Smart Doll Arrives Wearing a Sports Bra
- Golden Week 2026 Shipping
- Smart Doll Wheelchair - Free STL Files
- Smart Doll 中国购买指南
- Why Fabrics Yellow Over Time (And How to Care for Them)
- Import Duties - What to Expect Based on Customer Experiences
- Shipping Cost Update
- Before You Buy - Porcelain White
- What's Happening with Material Supply
- An Update on Porcelain White and Milk
- What to do if FedEx charges incorrect import duties
- Welcome to Smart Doll Land!
- Why Our Bust Sizes and Headlight Colors Look the Way They Do
- XDD Bust - From Hiring Test to Release
- FedEx Shipping - Recipient Account Required for Import Charges
- DHL Pricing Update - Why Shipping Has Not Reverted
- Privacy Overlay - How It Works
- FedEx Price Increases
- Help with Checkout & Ordering Issues
- Update on pre-orders
- End of year shipping schedule
- How our pre-orders work
- How to fix loose heads
- Know Your Options: Doll Brands Beyond Smart Doll
- DHL Demand Surcharge Begins Oct 1, 2025
- Shipping to Mexico
- スマートドールとは
- About Option Dye Apparel
- Barebones Kit
- Smart Doll Skin Tone Availability & Production Priorities
- Understanding Price Fluctuations
- About Import Costs for U.S. Customers
- 2025 Japan Obon Holiday Shipping Schedule
- Evolve Frame Assembly
- Before You Buy – Braided Wig Characteristics
- About the 2025 Milk Skin Tone
- Choosing Your Shipping Courier
- Shipping Rate Adjustments 2025/04
- Smart Doll Customs Classification
- How to Properly Attach Feet and Hands
- Why Your Stuff May Not Arrive At The Same Time
- Designer Con (Birmingham) 2025
- What Gets You Banned (and What Doesn’t)
- Address and Phone Number Accuracy
- Signature Waiver and Missing Packages
- About The Janitor
- Scam Website Alert
- Internal Skeletal Frame - Evolve
- Who Are We
- Smart Doll Pear Body
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- Import Duties - What to Expect Based on Customer Experiences
- FedEx Shipping - Recipient Account Required for Import Charges
- FedEx Price Increases
- Help with Checkout & Ordering Issues
- Shipping to Mexico
- About Import Costs for U.S. Customers
- Choosing Your Shipping Courier
- Shipping Rate Adjustments 2025/04
- Smart Doll Customs Classification
- Why Your Stuff May Not Arrive At The Same Time
- Address and Phone Number Accuracy
- Signature Waiver and Missing Packages
- About Shipping Fees
- Regarding Failed Delivery Attempts
- Smart Doll Carry Bags
- Order Processing Times
- Holiday Mode
- December 2024 Bag Design
- Box Sizes
- Available To Ship
- Customization Options
- Availability Notifications
- Merging Orders
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- Why Fabrics Yellow Over Time (And How to Care for Them)
- Welcome to Smart Doll Land!
- Squished parts during transit
- How to fix loose heads
- Before You Buy - Warranty & Returns
- How to Properly Attach Feet and Hands
- Box Contents & Upon Arrival
- Smart Doll Video Guides
- Help & Support
- Fixing Arm Problems
- About Stain Risk Ratings
- Melamin Sponge
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- Why Your Smart Doll Arrives Wearing a Sports Bra
- Smart Doll Wheelchair - Free STL Files
- Before You Buy - Porcelain White
- Why Our Bust Sizes and Headlight Colors Look the Way They Do
- XDD Bust - From Hiring Test to Release
- About Option Dye Apparel
- Barebones Kit
- Smart Doll Skin Tone Availability & Production Priorities
- Evolve Frame Assembly
- About the 2025 Milk Skin Tone
- Internal Skeletal Frame - Evolve
- Smart Doll Pear Body
- Made for Smart Doll – Here’s Why
- Evolve Changelog
- Smart Doll Guy Expectations
- The Reality of Electroplating
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- Golden Week 2026 Shipping
- Smart Doll 中国购买指南
- Shipping Cost Update
- What's Happening with Material Supply
- An Update on Porcelain White and Milk
- What to do if FedEx charges incorrect import duties
- FedEx Shipping - Recipient Account Required for Import Charges
- DHL Pricing Update - Why Shipping Has Not Reverted
- Privacy Overlay - How It Works
- End of year shipping schedule
- DHL Demand Surcharge Begins Oct 1, 2025
- Smart Doll Tokyo Showroom
- スマートドールとは
- 2025 Japan Obon Holiday Shipping Schedule
- Designer Con (Birmingham) 2025
- Scam Website Alert
Business Philosophy
This section of the Knowledge Base provides insights into how we run our business, covering the philosophy and decisions that shape Smart Doll.
Articles
Update on pre-orders
Our approach to pre-orders is a little different from the industry norm. Rather than opening a window for months and shipping a year later, we keep pre-order windows short and... ( learn more learn more )
By Danny on By Danny on
How our pre-orders work
After several moons of refining our internal workflow, we’re now in a position to explore a more mindful, small-scale return to pre-orders for select items. ( learn more learn more )
By Danny on By Danny on
Know Your Options: Doll Brands Beyond Smart Doll
In the spirit of helping you make the most informed decision, we’d like to introduce a few of these excellent brands—both in Japan and overseas. We hope this gives you... ( learn more learn more )
By Danny on By Danny on
Understanding Price Fluctuations
Recently, you may have noticed more discounts across our products. For some folks, this is welcome news — but we also understand it can be frustrating for those who purchased... ( learn more learn more )
By Danny on By Danny on
What Gets You Banned (and What Doesn’t)
So, do we ban people for posting negative opinions about their experience? No—because it wouldn’t solve anything. They’d still share their thoughts elsewhere. Worse, banning people can erode trust and... ( learn more learn more )
By Danny on By Danny on
About The Janitor
My name is danny choo but folks call me the janitor as cleaning up after gooey stuff hits the fan is usually my job - welcome to the world of... ( learn more learn more )
By Danny on By Danny on
Who Are We
This might sound counterintuitive in a world where “customer-centric” is treated as a golden standard. But if you search for examples of what that means, you’ll find diagrams filled with... ( learn more learn more )
By Danny on By Danny on
While the head and hands will be vinyl - you have a choice of two different types of body - one is referred to as Cortex and the other as Vinyl. Both body types are pre-built.