Categories Categories
- Knowledge Base Knowledge Base
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- Understanding Tariffs for US Orders
- Choosing Your Shipping Courier
- Shipping Rate Adjustments 2025/04
- Customs Classification Updates
- Why Your Stuff May Not Arrive At The Same Time
- U.S. Customers: CBP Form 5106 and Duties
- Address and Phone Number Accuracy
- Signature Waiver and Missing Packages
- About Shipping Fees
- Regarding Failed Delivery Attempts
- Smart Doll Carry Bags
- Order Processing Times
- Holiday Mode
- December 2024 Bag Design
- Box Sizes
- Squished parts during transit
- Available To Ship
- Customization Options
- Availability Notifications
- Merging Orders
Business Philosophy

This section of the Knowledge Base provides insights into how we run our business, covering the philosophy and decisions that shape Smart Doll.
Articles

What Gets You Banned (and What Doesn’t)
So, do we ban people for posting negative opinions about their experience? No—because it wouldn’t solve anything. They’d still share their thoughts elsewhere. Worse, banning people can erode trust and... ( learn more learn more )
By Danny on By Danny on

About The Janitor
My name is danny choo but folks call me the janitor as cleaning up after gooey stuff hits the fan is usually my job - welcome to the world of... ( learn more learn more )
By Danny on By Danny on

Who Are We
This might sound counterintuitive in a world where “customer-centric” is treated as a golden standard. But if you search for examples of what that means, you’ll find diagrams filled with... ( learn more learn more )
By Danny on By Danny on