Heads-up folks!
We wanted to share a bit more context around how our pre-order system works, as we’re still fine-tuning it together.
We wanted to share a bit more context around how our pre-order system works, as we’re still fine-tuning it together.
Pre-orders were something many folks asked for, especially after experiencing small online releases that sold out quickly. In the past, we often released limited batches and hoped they’d find homes. When they did sell out, folks understandably felt disappointed and asked if we could offer pre-orders instead.
Our approach to pre-orders is a little different from the industry norm. Rather than opening a window for months and shipping a year later, we keep pre-order windows short and align production closely with our team’s actual capacity. This allows us to bring products to more folks in a sustainable way, without overproducing or putting excessive strain on the team.
That said, we’ve noticed that many folks place orders toward the end of the pre-order window. In some cases, all available slots are taken before the timer ends. When this happens, we often receive messages asking if we can open more slots. While we truly understand the frustration, the number of slots is carefully calculated based on team schedules, component availability, and our ability to maintain quality. It isn’t something we can simply expand on the fly.
If there’s a product you’re interested in, placing a pre-order earlier gives you the best chance of securing a slot once the window opens.
For folks who weren’t waiting intentionally and simply didn’t have the funds available at the time, we completely understand. We may offer another batch in the future, but it isn’t guaranteed. Some pre-order items return as regular releases, while others don’t. It depends on how the previous pre-order went, component availability, and what our team can realistically take on at that point.
Thanks for your patience and understanding as we continue refining this system. Our goal is to keep things fair, sustainable, and focused on quality—for both the folks who support us and the team behind the scenes.
