About The Janitor About The Janitor

My name is danny choo but folks call me the janitor as cleaning up after... ( learn more learn more )

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Scam Website Alert Scam Website Alert

Anticipating chargebacks is part of their strategy. By the time you take action, they've already... ( learn more learn more )

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Internal Skeletal Frame - Evolve Internal Skeletal Frame - Evolve

The Evolve frame is the internal skeletal system used in all current Smart Dolls—engineered to... ( learn more learn more )

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Team Smart Doll Team Smart Doll

This might sound counterintuitive in a world where “customer-centric” is treated as a golden standard.... ( learn more learn more )

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Smart Doll Pear Body Smart Doll Pear Body

Compared to the Classic Body—which features a leaner, stylized silhouette inspired by anime and manga—the... ( learn more learn more )

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Evolve Changelog Evolve Changelog

If you're among those who have made that choice, you may be curious to know... ( learn more learn more )

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First Time Buyers Guide First Time Buyers Guide

If you’re thinking about investing in a Smart Doll, this guide is for you. It... ( learn more learn more )

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Before You Buy - Warranty & Returns Before You Buy - Warranty & Returns

If you’re considering a Smart Doll, it’s important to understand that our warranty and return... ( learn more learn more )

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Before You Buy - Face Asymmetry Before You Buy - Face Asymmetry

This asymmetry extends beyond the sculpt and into the painting and finishing processes—meaning no two... ( learn more learn more )

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Before You Buy – Body Imperfections Before You Buy – Body Imperfections

Unlike mass-produced components, slush casting is a multi-step, hands-on process. Vinyl is poured into electroplated... ( learn more learn more )

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Before You Buy – Wig Characteristics Before You Buy – Wig Characteristics

As part of our ongoing commitment to transparency, we want to be upfront about the... ( learn more learn more )

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What Is Smart Doll? What Is Smart Doll?

At their core, Smart Doll represents creativity, self-expression, and inclusivity. They challenge the long-standing lack... ( learn more learn more )

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Fixing Arm Problems Fixing Arm Problems

While this can occasionally happen with the classic body type, the larger cavity in the... ( learn more learn more )

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Made for Smart Doll – Here’s Why Made for Smart Doll – Here’s Why

This page elucidates our policy regarding the sale of Smart Doll apparel and accessories. Our... ( learn more learn more )

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Box Contents & Upon Arrival Box Contents & Upon Arrival

This article will cover what's in the box and what you should do when your... ( learn more learn more )

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Smart Doll Video Guides Smart Doll Video Guides

Welcome to Smart Doll Land! If you just got your Smart Doll, check out the... ( learn more learn more )

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Help & Support Help & Support

This page covers the essentials of getting in touch, what to expect when reaching out,... ( learn more learn more )

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Smart Doll Guy Expectations Smart Doll Guy Expectations

We recognize that every consumer has unique needs, and our goal has never been to... ( learn more learn more )

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The Reality of Electroplating The Reality of Electroplating

The photos here show electroplated forms—metal shells that become the foundation of our molds. While... ( learn more learn more )

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About Shipping Fees About Shipping Fees

This page provides the latest information on our shipping rates. We continuously adjust these rates... ( learn more learn more )

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Regarding Failed Delivery Attempts Regarding Failed Delivery Attempts

We’ve recently seen an increase in delivery failures due to customers being unavailable at the... ( learn more learn more )

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Smart Doll Carry Bags Smart Doll Carry Bags

We have transitioned to polypropylene bags for packing Smart Dolls and no longer produce the... ( learn more learn more )

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Order Processing Times Order Processing Times

Order Processing & Shipping Policy Our team operates on a structured schedule, taking designated days... ( learn more learn more )

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Holiday Mode Holiday Mode

If you landed on this page via the header banner or your cart, it means... ( learn more learn more )

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December 2024 Bag Design December 2024 Bag Design

Starting now, all doll orders will be shipped in our new Be Seen bags, made... ( learn more learn more )

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About Stain Risk Ratings About Stain Risk Ratings

Smart Dolls are meticulously crafted from Sofubi (Short for "Soft Vinyl"), a material with a... ( learn more learn more )

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Box Sizes Box Sizes

Ever wonder why the box your order came in seems way too big for the... ( learn more learn more )

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Squished parts during transit Squished parts during transit

Due to the nature of sofubi material—especially soft-grade parts—they can sometimes get squished during transit.... ( learn more learn more )

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Available To Ship Available To Ship

The ‘Available to ship’ quantity is now visible on all Smart Doll product pages. We’ve... ( learn more learn more )

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Melamin Sponge Melamin Sponge

We wanted to give you a heads up about a change in our policy. Moving... ( learn more learn more )

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Customization Options Customization Options

Over the past decade, we have officially stated that we do not accommodate eye or... ( learn more learn more )

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Availability Notifications Availability Notifications

Hey there! Danny here.If you want to know when a product drops on the Smart... ( learn more learn more )

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Merging Orders Merging Orders

I wanted to provide some clarity on our policy regarding the consolidation of multiple orders.... ( learn more learn more )

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