While the head and hands will be vinyl - you have a choice of two different types of body - one is referred to as Cortex and the other as Vinyl. Both body types are pre-built.Choosing Your Shipping Courier
Our new courier selection feature is now live - choose between DHL and FedEx. At checkout, Shopify will automatically select the most economical courier based on your location. If you don’t select anything, Shopify will default to the courier we would normally have chosen for your region.
In the past, we’ve been able to absorb the extra cost of switching couriers when requested. However, as our shipping volume and operational costs have grown, this has become less sustainable. That’s why we now offer the option to choose your preferred courier at checkout, so you can select the one that works best for you upfront.
For those checking out via PayPal, please note that the full list of shipping options may be hidden by default. If you only see one option, tap the downward-facing arrow to expand the list and select your preferred courier. The above screenshot is provided for reference.
Please double-check your shipping selection before completing your order. If you accidentally choose the wrong courier or leave a note requesting a different one than what was selected at checkout (for example, selecting FedEx but writing “please ship with DHL”), we won’t be able to make the change manually. However, we’re happy to cancel your order so you can place a new one with your preferred shipping method.
Shopify doesn’t currently allow us to update shipping details after an order is submitted, and it also doesn’t let us hold stock while you reorder.
We understand that mistakes happen — which is why we’re willing to absorb the 3–5% in non-refundable transaction fees charged by PayPal and credit card companies when we issue refunds. All we ask is that you take a moment to double-check your details — item, quantity, shipping method, delivery address, and email — before checking out.
Once an order has shipped, we’re also unable to recall the package — even if you change your mind afterward.
Merging Orders and Customs Considerations
We understand it’s easy to forget something and place a second order shortly after checkout. When possible, we’ll do our best to merge your orders and refund any excess shipping charges — but only if both orders use the same courier.
If your orders were placed with different couriers, we won’t be able to merge them — even if requested. In that case, the only option would be to cancel both orders and place a new combined order. Please note that we’re unable to hold stock during this process, so you’ll want to move quickly if reordering.
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